John Price presenting at Wainhouse Summit 2011

John Price, EVP Managed & Professional Services will be presenting at Wainhouse Summit in Philadelphia 2011 today at noon. “If Managed Services is the answer what exactly is the question?”.

Providea Conferencing Announces CTC (ClearTrac Control)

CAMARILLO, Calif., July 19, 2011 /PRNewswire/ — Providea Conferencing, LLC, a leading provider of telepresence and HD video conferencing solutions announces the launch of ClearTrac Control (CTC), a new critical component to our Managed Video Services platform.

Many companies face challenges when it comes to managing their telepresence and video conferencing solution; most importantly is the ability to resolve issues before end users are impacted. System outages and network issues can create service interruptions that result in lost revenues and lost opportunities. CTC is an enterprise grade network and systems management platform allowing our customers the ability to monitor real-time their video conferencing services and network performance through a secure, customizable, web-based portal.

CTC provides a 360 degree view of all operational elements, including: user dashboards, live monitoring of video systems and networks, asset management, fault management, issue resolution, knowledge-base, configuration management, change control, and reporting.

CTC also provides immediate, 24/7 access to; system and application availability, service request submittals, problem resolution status, customer usage statements and custom reporting. CTC can monitor any video system regardless of the manufacturer and can be expanded to manage a customer’s entire IT infrastructure including routers, switches, servers and security appliances.

Our customers will maximize their return on investment by increased system uptime and availability. CTC is backed by Providea’s Real-Time Support, offering live, one-on-one support to resolve any service or network issue and ensure the success of your video conferencing solution.

“ClearTrac Control is a services delivery platform that will enable our team to resolve customer issues more quickly because we have combined CRM features such as asset management, issue resolution, and business processes with live monitoring of network devices, fault management and system performance. CTC is a completely agnostic platform that allows us to quickly navigate through complex operating environments including video, voice, networks, servers, and desktops. The improved visibility, functionality, and efficiency of CTC allows us to deliver support at conversation speed,” said John Price, EVP of Professional and Managed Services for Providea.

Providea Conferencing Recognized as Cisco TelePresence Video Master Authorized Technology Provider Partner in the USA

Camarillo, CA – June 27, 2011 – Providea Conferencing, LLC, a leading provider of Videoconferencing and Telepresence-Centric Managed Services Solutions, announced today that it has achieved TelePresence Video Master Authorized Technology Provider (ATP) status from Cisco. This designation recognizes Providea Conferencing as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco TelePresence Video products and solutions at the Master level.

The Cisco TelePresence Video Master ATP Program is focused on providing a new way of working in which everyone, everywhere can be more productive through face-to-face collaboration with Cisco TelePresence Video solutions. A Cisco TelePresence Video Master ATP Partner has the greatest depth of knowledge and skill in deploying the entire Cisco video endpoint portfolio, which comprises single- and triple-screen Cisco TelePresence units, custom TelePresence suites, and infrastructure solutions. Cisco TelePresence Video Master ATP Partners possess deep networking and advanced Cisco Unified Communications capabilities, regional to global coverage, and a strong and mature services practice.

“The Providea team has been exclusively focused since our formation in 1999 on supporting the needs of organizations around the globe with all of their videoconferencing and telepresence initiatives. We take pride in our ability to deliver unique services and expertise based on best practices for successful video deployment.  Achieving this important designation from Cisco continues to demonstrate our commitment to leadership in this market while enabling us to support our customers in the manner they have come to depend upon from Providea.” said Todd Luttinger, President and CEO of Providea Conferencing.

“The Cisco TelePresence Video Master ATP Program is designed to enable partners to take advantage of the tremendous market opportunities ahead—not only in the telepresence space but also in the overall collaboration market,” said Richard McLeod, senior director of collaboration for worldwide channels at Cisco. “As a Cisco TelePresence Video Master ATP Partner, Providea Conferencing has made an investment in the sales, technical and life cycle services capabilities needed to deliver the industry’s most comprehensive and interoperable Cisco TelePresence Video portfolio.”